Newsletter Issue 4/2009
Enterprise Portals provide mission critical support for IT departments Academy: Intrexx Xtreme Professional Seminar Webinar: Create and maintain Enterprise Portals Workshop: Dependent Selection Lists in Intrexx Xtreme 4.5 Intrexx Live!: New Applications and Layouts Customer FocusEnterprise Portals provide mission critical support for IT departments
Companies must adapt their business processes and internal communication systems to fight their way out of the recession. This is particularly true behind the scenes.IT departments are often asked to replace existing intranets with an Enterprise Portal, either to improve knowledge management or to simplify business processes. Many companies use Enterprise Portals to organise internal workflows in a more efficient and streamlined manner to introduce time efficiencies and reduce error rates. But Enterprise Portals can also deliver valuable benefits to the IT department at the heart of every organisation.
United Planet makes the following recommendations to help IT departments use a modern Enterprise Portal like Intrexx Xtreme to its best advantage:
- Implement a helpdesk application for troubleshooting, with processes defined by the application itself and the responsibilities clearly assigned from the outset.
- Keep systemised records of all successful solutions, using past experience to solve new problems quickly and efficiently, sharing knowledge and know-how across the entire IT team.
- Track services that have been provided so that internal records can document service history.
- Define Service Level Agreements (SLA) to ensure that the appropriate amount of time and resources are expended on agreed activities.
- Create a cost-benefit analysis to document the costs and time required for each activity and the results achieved. Highlight what worked well and where work processes can be optimised in the future.
- Manage your IT infrastructure via the Enterprise Portal, recording all hardware components and IT services – along with risk of failure, backup schedules, maintenance contracts and licences – in one location so that mission critical information is at your fingertips.
Academy: Intrexx Xtreme Professional Seminar
If you would like to learn how to embed JavaScript, XML and VM components into Intrexx Xtreme, the next United Planet Academy seminar should provide all the answers. The seminar is targeted at professional users who already have a good working knowledge of Intrexx Xtreme but would like to enhance their existing portal by improving the ‘look and feel’ of the portal or by increasing efficiency across the board. Programming knowledge is not essential.
Webinar: Create and maintain Enterprise Portals
Intrexx Xtreme is known for its ability to help businesses create Enterprise Portals and web applications quickly and easily.For companies that consider taking a portal approach to business, the United Planet Webinars provide an invaluable overview about the development process containing all relevant information.
For customers, there is a raft of more in-depth Webinars that provide a more detailed explanation about key modules, including Portal Designer, Application Designer, Process Manager, User Manager and Foreign Data Integration.
Take a look at the Webinar Series to expand your understanding of Intrexx Xtreme.
Workshop: Dependent Selection Lists in Intrexx Xtreme 4.5
Before the release of Version 4.5, dependent selection lists had to be created by editing the application.xml direct. In version 4.5, however, it is now possible to create them in the Application Designer.In this workshop, United Planet will show you how to build and use dependent selection lists quickly and easily.
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Intrexx Live!: New Applications and Layouts
Do it yourselfDo your employees frequently search for tutorials? "Do it yourself" allows everyone to describe ideas and to benefit from the knowledge of others. The application can be configured individually and displays the latest and top rated tutorials. The details page for every tutorial also offers a preview of each step in the process. The tutorials can be commented and rated. The total rating will be displayed by coloured stars.
Customer Focus
Extensive project management experience in the automotive industry has made Pixida experts in the field of engineering support services and has enabled Pixida to transfer this knowledge to other areas. Pixida is able to support customers from a variety of industries in all phases of the product life cycle, with the aid of Lean Management and Intrexx Xtreme.
