The portal solution for retail: check your child in with your customer card
The company group WEKO Wohnen GmbH employs a total of 850 people. Not
only is WEKO constantly working to perfect its showroom and presentation, but
the company continues to invest in basic and advanced training for its employees
and in high quality thinking. How much these investments will pay off can be
seen in the current customer indexes from the Bavarian cities of Passau,
Deggendorf and Rosenheim. The customers who were polled in all three cities
chose WEKO as the best furniture store in the respective regions.
Company
WEKO Wohnen GmbH
www.weko.com
Location
Rosenheim/ Pfarrkirchen, Germany
Type of Industry
Retail
Employees
Approx. 850
Programs and Services
Intrexx Professional
eProcurement Studio
United Planet reference books
United Planet Academy
United Planet consulting
Requirements
The portal was set up in 2002 with the objective of offering a ticket system for IT
support. However, good coordination of all internal processes is also needed so
that the company, with its two locations in Bavaria, can leave behind competitors
like Ikea or Porta. For that reason, the portal was to be used to connect employees
and also handle processes and administrative tasks.
Solution
Today, no one at WEKO wants to do without the portal. The Intrexx Professional portal
solution made it possible for the company to manage internal processes much
more flexibly and efficiently. The portal maps the areas of sales, stock,
administration and management. The applications are quite diversified, and data
is exchanged between the individual applications. For example, each employee
can use the internal ordering system in the portal to order his or her own office
materials. The module is connected to the internal reporting system so that
evaluations can be automatically created. The Intrexx portal also simplified
customer support: the salesperson enters the data for custom-made products in
the portal and then chooses a manufacturer. Within seconds, the correct price is
displayed right at his or her workstation. The portal contains a seminar system for
employees: users can check which seminars are offered and sign up for them.
After taking part in the seminar, the personnel department is informed and an
evaluation form is sent to the employee for completion. Employees also use the
portal to manage their meetings: protocols are created, discussion points are
furnished with follow-up function, and tasks are distributed to the responsible
parties. Each employee can use the knowledge database to record his or her
know-how and make it available to others.
Benefits
- Increased simplification of processes
- Knowledge is retained
- Various evaluation options
- Automation of processes
- Advantageous for customer support
- User-friendly portal interface
