Quality management at Steigenberger – a company portal with high standards
For more than 75 years, the name ‘Steigenberger’ stands for the best in European
hotel business. Founded in 1930 by Albert Steigenberger, the family business was
converted to a joint stock corporation in 1985. The three business areas – Steigenberger
city hotels, Steigenberger holiday hotels and InterCityHotels – successfully
prevail in a difficult market environment though self-reliance and expertise.
Whether traditional or modern, it is imperative that all buildings of the Steigenberger
Hotel Group meet the high standards of their guests.
Company
Steigenberger Hotels AG
www.steigenberger.com
Location
Main site in Frankfurt, Germany; over 80 hotels in Germany, Austria, Switzerland, Italy, the Netherlands and Egypt
Type of Industry
Hotels
Employees
5,580
Annual turnover
475.4 million euros
Programs and Services
Intrexx Professional
Requirements
The group management of Steigenberger Hotels AG planned to introduce a
comprehensive quality management system for the more than 80 hotels. The
process brought plenty of challenges with it: the system was to link the locations
without having to install equipment on site. Changes had to be made quickly and
without great expense. If nothing else, they wanted the system to be intuitive, so
that not all employees would require extensive training. These were requirements
the software supplier Bankinformatik GmbH had already heard before. A portal
had previously been set up with Intrexx Professional software for an international
financial institute, which coordinates numerous processes in its four branch offices
and goes beyond the usual functions of an intranet
Solution
The Bankinformatik GmbH this time used Intrexx to set up a quality management
system within its enterprise portal. The employees of Steigenberger Hotels AG
can now access their intranet portal anytime and anywhere in the world via a
secure (https) connection. The employees first maintain the appropriate checklists
for all rooms and facilities, which are then gone over via a mobile PC or simply
on paper. Problems Defects are automatically or manually transferred to the
Intrexx application. The application coordinates and then monitors the elimination
of these defects. Processes that are triggered when a problem is entered are
stored in the system. For example, company employees or an outside firm are
automatically commissioned by e-mail. The company technician can also display
a to-do list with his or her choice of filter options. The defects are deleted from
the system only after they have been remedied. Statistics are available to the
head office to make monitoring easy, and the purchasing of various consumable
supplies is also automatically controlled by the system.
Benefits
- Worldwide access
- System has an intuitive interface
- Automation of workflows
- Efficient elimination of problems
- Maintains uniform standards
