Requirements
In 2001, Sparkasse Menden decided to introduce an intranet which was to be available to employees as a "reference work". Information would be centrally collected and be made easily accessible to all employees. In addition, they hoped that this step would simplify the work processes in the various divisions of the credit institute.
Solution
Their shortlist included the portal solutions Intrexx Professional and Microsoft Share-Point, as well as a collaboration software. Intrexx was chosen because the solution not only had a better cost/performance ratio than the other two competitors, but also because its user interface was the easiest to use. In the meantime, more than 3,000 documents are available to employees via the portal, of which approxi-mately 85% can be accessed by all employees. The remaining 15% make use of the flexible authorisation management from Intrexx, and are only available to those project groups which have the proper authorisation. This means that all employees only see the information that is relevant for them. Within a short pe-riod of time, the Sparkasse intranet became a comprehensive reference work. It contains general operational information, training material, and information on donation accounts or various models for pension plans. Even customer service was greatly improved by the portal. Stock market and product information, de-tails about legal particularities and operational guidelines make it possible to prepare for sales talks more efficiently. Thanks to the abundance of structured information and other material, the portal helps to provide uniform and profes-sional customer support for incoming calls. Responsibility and supervision crite-ria, as well as the absence of employees and the arrangements for substitutes, can also be recorded. In addition, the portal can be used as a telephone book, to register for internal training courses, and to manage the car pool. Now each em-ployee immediately sees which company cars are available and which are cur-rently in use.
Benefits
- One platform for all pre-printed forms, sales aids and projects
- Organisation of daily processes is more efficient
- Up-to-date information reduces the error rate
- Simplified search and data access from all locations
- Portal system can be enhanced as needed
