ITIL and Basel II – implemented at the Santander Consumer Bank
The Santander Consumer Bank AG, former CC-Bank AG, is part of the Grupo
Santander. According to it’s market capitalisation the Santander Comsumer Bank
is the number one in the euro zone and one of the leading banks worldwide. The
Grupo Santander has 131,000 employees in more than 40 countries.
Company
Santander Consumer Bank
www.santander.de
Location
Monchengladbach, Germany; the Grupo Santander is present in 40 countries worldwide
Type of Industry
Banks
Market position
Market Leader
Employees
approx. 1,580
Programs and Services
Intrexx Professional
Project Management Studio
United Planet Consulting
Requirements
The Santander Consumer Bank was searching for software to implement the rules
of ITIL (IT Infrastructure Library) for processes in the IT service management. The
idea was to keep the specifications of Basel II which include all internal procedures
and systems to calculate the risk of loss.
Solution
To achieve this aim the bank decided to built up an Enterprise Portal with the
help of Intrexx Professional – a Portal Software from the German provider United
Planet. At this moment all the infrastructure components of the bank are managed
in this Portal. Now it is easily possible to display which hardware component
is part of a certain IT process. The program calculates automatically the default
risk of the component and checks if there is an adequate backup available to
minimise the risk. Further information about the IT service (support-, service-,
rent- and leasing contracts etc.) can be shown at the same time. An infrastructure
with 45 IT services and approx. 1000 server side hardware components from
different companies, such as I-series, Z-series, HP-UX, Novell, Windows and Citrix
are now being managed with Intrexx Professional. The created automatisms help also
to meet the SOX requirements (Sarbanes-Oxley Act of 2002) efficiently.
Benefits
- Simplification of workflows
- Compliance with given laws
- Simplification of company reports
- Efficient administration of processes, risks and responsibilities
- Worldwide implementation of multilingual documentation
